Client satisfaction revolves around a complex set of factors that include, but are not limited to, competency and results. Client satisfaction is about the overall experience of working with a lawyer and law firm. Key factors that contribute to that experience include communication, responsiveness, and value. Communication is an essential aspect of any attorney-client relationship….

MEMORANDUM FOR Client SUBJECT: Rights Advisement 1. This memorandum has two purposes. First, it explains to you the nature of the attorney-client relationship and how it will affect you and me as long as I am your attorney in your upcoming court-martial. Secondly, it explains to you the various rights that you have in your…

While on active duty, I was faced with a challenge that shaped the way that I now view what is a proper attorney-client relationship. A client of mine attempted suicide on the eve of receiving the verdict in his case. The method he chose was nothing short of horrific. He immolated himself by pouring three…